UserVoice Blog

This is really cool, I've learned a lot of latex in ~30 mins thanks to this. I'm learning latex as part of a Numeric Methods course and will be sharing this with my fellow students It would be great to have some feedback-app-thing integrated, I'll love to report issues, but I think that if it is in page would be better than going to some mail client or something. Maybe this could help: https://www.uservoice.com/ (I like it)

I think https://www.uservoice.com/ can help in this case . People can ask for feature request and others can upvote so that you can keep track of the feature that is asked by more number of people .

I use UserVoice [1]. They used to have a free tier, but it looks like they don't anymore. I must have a grandfathered account. [1] https://www.uservoice.com/

We are using uservoice ( https://www.uservoice.com/ ) for the whole customer-support and KB part, and we like it...

UserVoice is looking to hire a Sales Development Representative. More info here: https://www.uservoice.com/jobs/ If interested you can reach out to me directly (recommended) at [email protected] or submit an application online. You'd be the 4th person on a fast growing sales team with an established company (6 years) and proven market fit. We just developed the sales process a little bit more than previously and you'd still have the chance to help shape it as we grow. You'd also be the only SDR and in line to move up to account manager very quickly as we hire.

I haven't used it (for any of my sites), but a site that did a Show HN yesterday (http://instantname.me/) used https://www.uservoice.com which I liked.

Yes, I was trying to say that developing Trello is still really fun, even as it's getting bigger - we are starting to see some minor scaling challenges, but it's still a great time. But we do use Trello to manage Trello, with a public dev board (https://trello.com/dev) and also internal boards to track things that are not yet public or that are too granular to expose externally. Uservoice has a neat and somewhat complex setup: http://www.uservoice.com/blog/founders/trello-google-docs-product-mana… And there are a bunch of good articles about how people are using Trello; searching for 'How I use Trello' turns up a lot of ideas. That being said, it's not going to fit everybody every time.

Here is another good read (from few days ago on HackerNews) on "How Uservoice use Trello & Google Docs to make UserVoice better every day." - http://www.uservoice.com/blog/founders/trello-google-docs-product-mana… We're following this rather closely and is pretty good so far. Once you master a decent tool, you can do lots with it. So, if you're an Asana guys, go with it but then if you've started with Trello, make the best of it. You do not need to get swayed here and there trying to find the best tool ready-made for you.

Ah, it's worth clarification here. Here's how we use the nomenclature: Ticket - a message a customer sends in about an issue or question. Bug - an issue (that can come from any source) which we track and resolve. We just Trello for bugs (which may be reported in tickets) but we use UserVoice Helpdesk (http://www.uservoice.com/helpdesk) for tickets. Helpdesk is designed around customer communication, Trello is designed around development. Hope that clarifies! :)

Looks great and something every app developer could use (I've heard many horror stories of using mailto: links). However it might be hard to make money on this when others are giving this functionality away for free as part of a larger offering (like we do; see http://www.uservoice.com/iphone/).

A lot of companies have adopted apps such as UserVoice(http://uservoice.com/) for different purposes. If you want to investigate the idea of using it for your own company, people have already built services that hosted reddit/hn clones. http://slinkset.com/ and if you need more meat, reddit is opensource

It's a result of a strong campaign by http://uservoice.com. They've been pushing hard for the past 1-2 years and, if you were watching carefully enough, you could see those buttons slowly but surely appearing on more sites. They've simply reached a tipping point now so you notice them. It's somewhat akin to seeing a specific car model more often if you own the same model -- once you notice a pattern, it's difficult to un-notice it. I like the UI. I dislike the UX, or rather what the button does to a site's overall UX.

user voice seems to be a popular choice - http://uservoice.com/

UserVoice [1] and GetSatisfaction [2] are the big guys in customer feedback. [1] http://www.uservoice.com/ [2] http://www.getsatisfaction.com/

This is a good way to seed the discussion. I think good ideas often come out of iterative discussion and tweaking. So it would be good to provide a platform where people can vote, tweak, enhance, branch out new ideas, etc. similar to http://uservoice.com.

You can also have a account at http://uservoice.com/ so that you customers can interact more with you.

Hi all, long time reader first time commenter. The popup experience we've implemented with Google aims to bring a smoother experience to traditional OpenID sign-in (think Facebook Connect). I'd love to get some feedback from HN community about the popup based flow. Try visiting http://uservoice.com/session/new and sign-in by clicking the Google button. Also, if you are starting up a new project, I encourage you to take a look at rpxnow.com for your auth piece. Thanks! Cheers, Brian Ellin

Maybe something like http://uservoice.com or http://getsatisfaction.com will suit what you need.

I'm surprised how behind Google is on this. http://uservoice.com is an entire startup based on feedback via this model. Getsatisfaction also has it. Even Barack Obama got on the bandwagon (http://change.gov/page/content/openforquestions20081229/).

So something like User Voice? https://www.uservoice.com/

What we use at graphdat. Source code: http://www.github.com We could host our own server, but github is really convenient and our SDKs are open source so its easier. Workflow & Issues: http://huboard.com/ Given we use github, huboard makes it easy to mange the issues Build: http://jenkins-ci.org/ and https://github.com/capistrano/capistrano Such a nice setup, we host our own jenkins server, I have seen some links above to Travis, might give that a spin. Tickets & Wiki: http://www.uservoice.com Its a love/hate relationship with uservoice. They make some things easy, others are so arcane. I'm adding in a wiki article right now with some images in it. But uservoice doesn't let you host an image, so I put it into an S3 bucket, add the link to uservoice and there is a security error. I go back to the bucket, reset the security settings and uservoice is caching the image error and wont let me add the images, so I need to edit the source. So hard for something so simple. Team Communication: https://www.flowdock.com/ We were using Campfire, but we like flowdock much better. Threaded conversations are still tough, I actually miss Google Wave. We had 1 wave a day, it starts to grow on you. Log Aggregation: http://graylog2.org/ Very cool once you get it all working together Server Metrics and Application Analytics: http://www.graphdat.com We dog food our own product, so it's our servers on the homepage.. Some other notable candidates: 'your personal website':…

Awesome, great to see Instrumental (https://instrumentalapp.com/) in your list. I'm one of the folks working on it, would love to hear your thoughts on us. Some quick reviews of some of the products listed: * Lighthouse (http://lighthouseapp.com) - Bug Tracker - good for keeping track of simple stuff last I used it (~2 years ago), but Github Issues obviated its use for me. * Pivotal (http://www.pivotaltracker.com/) - Project Management - great tool, not trivial to keep well managed tho. Easy to let your project get out of hand with tons of tickets, requires some discipline in its use. * Trello (https://trello.com/) - Project Management - simple, fast. Really great for keeping tasks focused on a small team, I'm not sure how it would suit a larger team though. * Airbrake (http://airbrake.io/) - Error Handling - You didn't have this in your list, but it deserved a mention. It's okay for server side error handling, its client side stuff leaves something to be desired though. More often than not their hosted JS lags on load, causes your page load times to go up as well. Doesn't currently offer a supported hosted version. * Stripe - (https://stripe.com/) - Billing & Payment Processing - Does just about everything right imo. Great documentation, great interface, website is well engineered. Analytics / reporting would be awesome tho. * Intercom - (http://intercom.io/) - Support/Help Desks - I seriously love Intercom. For managing a team of people doing outreach to users, it…

When we first started the process I was evaluating both Tender Support (http://tenderapp.com/) and Uservoice (http://uservoice.com/fullservice). Overall I preferred the way that Uservoice worked although there were a number of limitations at the time to how you could brand your help page. Then we moved to Zendesk and used them for several months. Overall we were incredibly pleased with the process, although I was not a fan of their public support portal unless you use their API to roll your own. Three weeks ago we setup an Assistly account and were instantly blown away at how they simplified the process of providing support, and added the ability to easily create complex business rules. When you're using Assistly it feels more like an native application full of keyboard shortcuts rather than a website. In short Assistly isn't a chore to use. Plus, Assistly has some of the best support for their customers.

http://Uservoice.com: feedback box

CloudKick ( http://cloudkick.com ) - Configurable server monitoring with SMS alerts. Love this service. CoTweet ( http://cotweet.com ) - Shared Twitter account management. Great for support and guerrilla marketing. Uservoice ( http://uservoice.com ) - User feedback and support management. Dropbox ( http://dropbox.com ) - File sharing - we share the business dropbox with our individual dropboxes to share files. Droplr ( http://droplr.com ) - Screenshot capture and sharing. Also allows for file sharing. As mentioned by others: GitHub ( http://github.com ) - VCS Google Apps ( http://www.google.com/a ) - Email and documents. Pivotal Tracker ( http://www.pivotaltracker.com ) - Project management and issue tracking. Wordpress ( http://wordpress.com ) - Blog. These are very specific to Rails, but extremely useful: New Relic RPM ( http://newrelic.com ) - Deeply integrated Ruby on Rails app monitoring and performance measurement. Immensely helpful for troubleshooting and analysis, including slow query detection/explanation, etc. Hoptoad ( http://www.hoptoadapp.com ) - Rails exception monitoring and alerting.

Ok, so this is what happens to startups, step two survive. The first thing you need to do is get her to either sign a non-compete, sign away the company, or make you an offer to buy out her shares. Something legal might be necessary. If she is willing to sign a non-compete, and finish the project that is what you want, else, options 2 and 3 are on the table. Next you need to finish your project. http://uservoice.com/ provides an outsourced software feedback engine for a website. If your feedback engine is more specific to your business process then you need still need to hire a developer. At this point in the process, if you need to find a technical co-founder, i would skip it and go right for a freelance developer. You have developed most of the idea, and now you just need to round the corners, this is a perfect job for someone that just wants a pay check. I suggest 2 options to finding a developer. Option 1, go your local colleges TODAY! and talk to career services. You might be able to find a programmer that can pick up fairly quickly what your previous developer did. You might be able to get away with $10-$20 an hour. Option 2, i have heard of good things from http://programmermeetdesigner.com/, or another place to pay someone for a project. Ok, so the final thing you need to do is to raise more money. Either sell the app now on a trial basis or something. You might be able to get some cash in the door to help with legal fees, and to pay your new…

- Monitoring customer behaviour: https://www.uxwizz.com/ - Product analytics: https://www.uxwizz.com/ - Talking to customers or support tickets or feedback: Email/contact form using https://web3forms.com/ - Collecting customer's feature requests: This is a tough one, I am using https://uservoice.com/ but I don't like it that much. I am searching for a self-hosted alternative to https://canny.io/

This is one area where they could learn something from Microsoft. Microsoft use UserVoice for product feedback. Outdated list of UserVoice product sites: https://blogs.technet.microsoft.com/o365guy/2018/01/02/submit-product-… UserVoice allows voting on what issues impact people most and allows the company to provide feedback to those issues/ideas. This isn't to say that a company must do all upvoted ideas, Microsoft certainly don't, but it is a useful outlet for both parties. Microsoft aren't the only major company using UserVoice: https://www.uservoice.com/customers/ and there are competing services offering similar benefits. The concept is maybe more important than that specific product. Apple seems to lack basic communications channels in both directions. This is a problem regardless of company policy.

There're many solutions, from installable software such as Redmine[1] to hosted services such as TenderApp[2], GetSatisfaction[3], UserVoice[4], ZenDesk[5], FreshDesk[6], Groove[7], etc. It all depends on what your needs are. [1] http://www.redmine.org [2] http://tenderapp.com [3] http://getsatisfaction.com [4] http://uservoice.com [5] http://zendesk.com [6] http://freshdesk.com [7] http://groovehq.com