Intercom Inside
medium.com/intercom-inside · Company blog · on HN since 2015
The Intercom team writes about product design, product management and running a software company, with posts on design and mobile.
What HN saysHN links it for posts like the Orange Juice Test and the Cards article, which commenters cite when discussing design practice.
15HN people shared it
4linked it in comments
11stories submitted
164story points
5 years agolast shared
2015people per year2026
Most-shared posts
- 1The Dribbblisation of Design4 people · 147 points · first shared 2015 · 51 comments on HN
- 2Why Mobile First Is Outdated2 people · 8 points · first shared 2016 · 2 comments on HN
- 3What we learned from scaling a product team2 people · 2 points · first shared 2015 · discussion on HN
- 4The Orange Juice Test2 people · 1 points · first shared 2019 · discussion on HN
- 5Unicorn designers don't exist. Generalists do1 people · 2 points · first shared 2016 · discussion on HN
- 6How to run 1:1 meetings that work for 21 people · 2 points · first shared 2017 · discussion on HN
- 7The end of app stores (as we know them)1 people · 1 points · first shared 2016 · discussion on HN
- 8The only competitor that matters1 people · 1 points · first shared 2016 · discussion on HN
- 9Why cards are the future of the web d3f6ce8b843a1 people · first shared 2016
What HN people wrote when they linked it
asoneth · 2021-03-09
This mirrors my experience as a UX designer coming from the usability side.
Many graphic design refugees are interested in learning about usability, user research, heuristics, Fitts' Law, GOMS/KLM, etc. But it takes time and energy. I've found that some small companies with no established UX team start out gravitating to shiny portfolio examples and end up putting visual design (VX) folks in charge of interaction design which sometimes goes poorly e.g. https://medium.com/intercom-inside/the-dribbblisation-of-design-406422…
kthejoker2 · 2019-04-17
Jerry Weinberg had the Orange Juice test which always struck me as a practical approach to all requests.
https://medium.com/intercom-inside/the-orange-juice-test-c9033fbb7117
visakanv · 2016-01-06
This is exactly what Paddy Adams was talking about with Cards, and I agree strongly with both of you: https://medium.com/intercom-inside/why-cards-are-the-future-of-the-web…
Gualdrapo · 2021-05-18
That's a bummer, I was thinking this was more of a game to recognize design little details in widespread applications (Facebook, iMessage, iOS...) - so in that view the "subjective opinions" were not subjective but how those apps are doing design choices. Not saying they are good because, for example with the 'Skip' button in the Facebook example, people can't tell if that's actually a clickable button from the first sight, which is a terrible design in usability terms. Not sure who came with that "designing secondary buttons as if they were not buttons" thing, but the first time I saw them was with Android Lollipop and their then-new "material design".
Putting what you're saying in perspective only tells that even now employers are helping to the dribbblisation of design[0][1][2] - and helping developers hate us designers even more.
[0] https://www.intercom.com/blog/the-dribbblisation-of-design/
[1] https://medium.com/intercom-inside/the-dribbblisation-of-design-406422…
[2] https://graphically.io/blog/the-dribbblisation-of-design/